The Group Relations Officer will report to the Operations Manager and will be responsible for facilitating all processes within the Operations Department related to the management and maintenance of customer relations, customer policies, and contracts for life Insurance customers paying through payroll deductions. This will be done in accordance with BSP Life PNG standards and services for our customers, their employers, and Insurance Advisors.

• Responsible for Suspense Account Management by ensuring that all unidentified premiums are cleared within 15 days.
• Ensure that Bank Standing Instructions relating to policy/group, new additions, and deletions are sent to the intermediaries remitting premiums to BSP Life PNG in a timely manner with a follow-up process in place to see that they are actioned.
• Provide accurate and timely response to queries and complaints from customers and management concerning, Salary Deduction Authority, Bank Standing Instruction Management or Policy Arrears Management.
• Secure and maintain good relationships with Pay Offices, ensuring that Salary Deduction Authority Form’s relating to policy/group, new additions, and deletions are sent to the respective Pay Offices and premiums are remitted to BSP Life PNG in a timely manner with a follow-up process in place to see that they are actioned. Report to be generated twice a month and feedback is provided to the Sales Units weekly.
• Set up new Anticipated Endowment groups according to business rules within 24 hours after obtaining all necessary information required ensuring that accurate details are entered into the system.
• Assist as and when required to administer premium posting within 48hours for Anticipated Endowment and Group Term Life covers by accurately receipting, matching and allocating funds to relevant groups or policies. This includes data uploads, group remittance verification/ reconciliation. Facilitating financial adjustments on policies relating to write offs, premium refunds, etc., within 24 hours after proper authorisation from authorised personnel.

• Diploma of Financial Services – Life Insurance (ANZIIF) or tertiary qualification in Business Studies.
• Sound knowledge of the operations areas of sales, insurance, products and systems.
• Sound knowledge of the industry legislative requirements.
• Sound knowledge of business rules with strict adherence to processes, policies and procedures and process mapping.
• Strong sales and customer services ethic.
• Proficient in Oral and written English with the ability to explain highly detailed and technical subject matter to non- technical audiences.
• Good problem-solving ability, excel at solving problems that require logical reasoning and creative thinking.
• Good PC skills in MS Office applications.
• Valid PNG Drivers License.