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Cover Management Officer


Job Description

Reporting to the Finance and Operations Manager, the successful candidate will be responsible for processing and administering Cover Management functions in accordance with BSP Life standards and; effectively facilitate all processes within the Cover Management Department with strict adherence to approved processes and business requirements.


Key Deliverables:

  • Perform the processes required for all Cover Management functions accurately and efficiently in line with the relevant BSP Life policies, business rules, standards, requirements, supporting documents, timeframes and business processes set.
  • Thoroughly assess new business applications in line with business rules; ensuring compliance to AML/CTF Act and all other regulatory requirements.
  • Accurately input customer information and data provided.
  • Perform the following accurately and efficiently – Quotations and Proposals for Individuals and Groups, Advance Commencement Date / Change Commencement Dates, Add/Change Cover, Medical Conditions, Primary Insured, Date of Birth, Lost Policies, Policy Cancellation, Policy Termination, Policy Reinstatement, Group Renewals, Deduction and Bank Authorities.
  • Consistently oversee the Cover Management process and follow up of requirements until completion of the process.
  • Any other tasks as delegated by the Finance and Operations Manager.

Essential Qualifications, Professional/Skills and Experience:

  • Tertiary qualification in Insurance, Business Studies or Management.
  • Medical background or experience preferred.
  • 3 years’ work experience in a similar role with basic insurance knowledge.
  • Sound knowledge of the operations areas of sales, insurance products, processes and systems.
  • Sound knowledge of the industry legislative requirements.
  • Sound knowledge of business rules with strict adherence to processes, policies and procedures and process mapping.
  • Strong customer services ethic.
  • Proficient in oral and written English with the ability to explain highly detailed and technical subject matter to non-technical audiences.

Important Information

If you think you have the appropriate skills and experience to perform this role, send your application and detailed CV to:

The Head of Talent Management, BSP Human Resources via email

The successful applicant must be COVID-19 vaccinated, and must provide a copy of your vaccination record card.

Please contact us should you require additional information. Only shortlisted applicants will be contacted for interviews.


Port Morsbey, Papua New Guinea


Applications close on Friday, 15th July 2022.