Do you want to start a partnership with BSP Life?

Business Relationship Consultant


Primary purpose of the role is to assist the Insurance Agents achieve their sales targets and objectives by ensuring the end-to-end processing of Life Insurance New Business and retention of business, as well as providing administrative support to the Business Relationship Manager.


Key Deliverables:

  • Support the Business Relationship Manager and Insurance Agents achieve sales targets by proactively following up with individual team members on weekly production, policy deliveries and reinstatements.
  • Responsible for the initial vetting of life insurance proposals to ensure only fully completed, quality proposals are processed.
  • Monitor and attend to requirements raised by the Operations team to maximise conversion to issued policies.
  • Address policies approaching lapse and assist Insurance Agents retain business by following up and providing support with reinstatements.
  • Ensure proper control of stationery and amenities and ensure high standard of office cleanliness and professional dress code are maintained.
  • Maintain an effective filing system and ensure all relevant information is directed promptly to respective Insurance Agents.
  • Attend to customer queries directed to the office within specified turnaround time.
  • Prepare and provide weekly updates of new business by Insurance Agents and send to Business Development team.
  • Conduct Unit Meetings as necessary and oversee the oce in the absence of the Business Relationship Manager.
  • Attend to customer service enquiries upon advise by Business Relationship Manager.

Qualifications/ Skills/ Experience:

  • Tertiary qualification in Management or Administration with at least 3 years customer service experience.
  • Excellent interpersonal skills with a good command of verbal and written communication;
  • Proficient Industry and Product Knowledge as well as knowledge of Sales & Service Processes;
  • Proficient skills in compliance, legislation, policies and procedures;
  • Proficient in Microsoft Applications (Word, Excel & PowerPoint);
  • Excellent skills in Record Management;

If you think you have the appropriate skills and experience to perform the role, send your application and detailed CV to:

The Head of Talent Management, BSP People and Culture, Waigani Head Office (Level 2) via internal mail or email to

Please contact us should you require additional information. Only shortlisted applicants will be contacted for interviews.


Kokopo, Papua New Guinea


Applications close on Wednesday, 31st May, 2023.