Primary purpose of the role is to assist the Insurance Agents achieve their sales targets and objectives by ensuring the end-to-end processing of Life Insurance New Business and retention of business, as well as providing administrative support to the Business Relationship Manager.

• Support the Business Relationship Manager and Insurance Agents achieve sales targets by proactively following up with individual team members on weekly production, policy deliveries and reinstatements.
• Responsible for the initial vetting of life insurance proposals to ensure only fully completed, quality proposals are processed.
• Monitor and attend to requirements raised by the Operations team to maximise conversion to issued policies.
• Address policies approaching lapse and assist Insurance Agents retain business by following up and providing support with reinstatements.
• Ensure proper control of stationery and amenities and ensure high standard of office cleanliness and professional dress code are maintained.
• Maintain an effective filing system and ensure all relevant information is directed promptly to respective Insurance Agents.
• Attend to customer queries directed to the office within specified turnaround time.
• Prepare and provide weekly updates of new business by Insurance Agents and send to Business Development team.
• Conduct Unit Meetings as necessary and oversee the oce in the absence of the Business Relationship Manager.
• Attend to customer service enquiries upon advise by Business Relationship Manager.

• Tertiary qualification in Management or Administration with at least 3 years customer service experience.
• Excellent interpersonal skills with a good command of verbal and written communication;
• Proficient Industry and Product Knowledge as well as knowledge of Sales & Service Processes;
• Proficient skills in compliance, legislation, policies and procedures;
• Proficient in Microsoft Applications (Word, Excel & PowerPoint);
• Excellent skills in Record Management;

The Head of Talent Management, BSP People and Culture, Waigani Head Office (Level 2) via internal mail or email to jobs@bsp.com.pg.

Please contact us should you require additional information. Only shortlisted applicants will be contacted for interviews.